SHIPPING POLICY
Shipping Policy for Merch Prompt Website
Effective Date: [24 October 2023]
Welcome to the Shipping Policy for Merch Prompt. This policy outlines the shipping and delivery procedures for merchandise purchased on our website. By using Merch Prompt, you agree to adhere to this Shipping Policy. Please read it carefully.
1. Shipping Methods
a. We utilize the services of a third-party printing and fulfillment company based in the USA, to produce and ship your merchandise.
b. Shipping options may vary depending on your location and the selected merchandise. You will have the opportunity to choose from the available shipping methods during the checkout process.
2. Shipping Locations
a. We currently offer shipping to customers within the United States and internationally. The availability of international shipping may be subject to restrictions based on the destination.
3. Order Processing Time
a. The processing time for your order, which includes printing, packaging, and quality control, typically ranges from 2 to 7 business days.
b. Please note that custom merchandise created in consultation with our prompt engineers may have a longer processing time based on the complexity of the design and other factors. You will be informed of the estimated processing time during the design consultation.
4. Shipping Time
a. The shipping time varies depending on the chosen shipping method and your location.
b. You will receive an estimated delivery date during the checkout process, taking into consideration the processing time and selected shipping method. This date is for reference purposes and may be subject to change.
c. International customers should be aware that customs clearance may add to the delivery time, and any customs duties or taxes are the responsibility of the recipient.
5. Shipping Fees
a. The cost of shipping will be calculated based on the selected shipping method, the destination, and the weight and dimensions of the merchandise. You will see the shipping fees during the checkout process.
6. Order Tracking
a. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery.
7. Lost or Damaged Items
a. In the event that your merchandise is lost or damaged during transit, please contact our customer support team as soon as possible. We will work to resolve the issue and arrange for a replacement or refund, as applicable.
8. Change of Shipping Address
a. To ensure timely delivery, please verify that the shipping address you provide during the ordering process is accurate. If you need to change the shipping address after an order has been placed, contact our customer support team as soon as possible.
9. Holiday Shipping
a. During peak holiday seasons, shipping times may be longer than usual due to increased order volume and potential carrier delays. Plan accordingly and place your orders with ample time for delivery.
10. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at contact us.
Thank you for using Merch Prompt, and we hope you enjoy your merchandise!